Effective Date: April 1/2025

 

At Acacia Holistic Health, we are committed to providing high-quality services and ensuring client satisfaction. Due to the nature of our business, we have a strict No Refund Policy on all services and products.

 

Services

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• Once a service has been performed, it cannot be refunded under any circumstances.

• If you are dissatisfied with a service, please notify us before leaving the spa, and we will do our best to address your concerns.

• Any concerns must be reported within 24 hours of the service for possible adjustments. Adjustments will be offered at the discretion of management and must be scheduled within 7 days of the original appointment.

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Deposits & Cancellations

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• All deposits for appointments are non-refundable but may be transferred to reschedule an appointment if a 24-hour notice is provided.

• No-shows and cancellations made within less than 24 hours of the appointment will result in forfeiture of the deposit.

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Retail Products

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• We do not offer refunds or exchanges on skincare, body care, or other retail products due to hygiene and safety reasons.

 

By scheduling an appointment or making a purchase at Acacia Holistic Health, you agree to this No Refund Policy. We appreciate your understanding and look forward to serving you. For any questions, please contact us at info@acaciaholistichealth.ca